Water and Wastewater Billing
Utility billing for the Town of Peterborough is the responsibility of the Finance Department with the assistance of the Department of Public Works (DPW) Utility Division. DPW supplies the Finance Department with the reads from the customer's water meters and any other miscellaneous charges for services rendered. The Finance Department takes this information and prepares a consolidated quarterly bill.
The consolidated quarterly bill provides detailed information about your water and wastewater usage as well as other charges, such as hydrant maintenance, mainline extensions, inspection fees, special reads, turn-on water fees, etc. These other charges are flat rates established by the Water and Wastewater Commissioners (Board of Selectmen).
The usage charge is based on the amount of water you use and wastewater you produce as measured by your water meter. If the meter is inaccessible or broken, usage may be estimated based on 1) usage from the previous billing, or 2) if the customer has less than 12 billing cycles, the estimate may be based on the average of the consumption amounts previously billed, or 3) if the customer has 12 or more billing cycles, the calculation drops the high and low usage and estimates on the average of the remaining billing cycles.
The bills for water and wastewater are calculated by multiplying the usage times the appropriate rate. The minimum bill is based on 750 cubic feet ( or cf) of usage. The rates are water at 61.88 per 1,000 cubic feet or .06188 and wastewater at 87.43 per 1,000 cubic feet or .08743.
All quarterly bills are mailed to the owners of the properties receiving the service. Duplicate bills may be mailed to third parties or tenants at the written request of the owner.
The Town has adopted a policy under RSA 38:22 to commit all water and wastewater bills for charges to the collector of taxes with a warrant signed by the Board of Selectmen. All water and wastewater bills are assigned to the tax collector for collection. The tax collector has the same rights and remedies, including a lien and/or deeding on the real estate for unpaid bills, as in the collection of taxes as provided in RSA 80.
Any questions regarding the water and wastewater billing should be directed in writing to the Town of Peterborough, Finance Department, 1 Grove Street, Peterborough, NH 03458, or by telephone (603) 784-5602 for the Finance Department. Questions regarding other items associated with water and wastewater problems should be directed to the DPW Utility Division at (603) 924-8000 ext. 100